Refund policy

At M/s Farmaluxe (parent company of Textilewala), we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, we offer a 3-day return and exchange policy.

Eligibility Criteria:
- Request must be raised within 3 calendar days of receiving the parcel.
- Items must be unused, unwashed, and in original packaging.
- Proof of purchase is required (order number, invoice).

Process:
- Contact us at [support email or phone number] within 3 days of delivery.
- Provide details including the reason for return and product images if applicable.
- Upon approval, we will arrange for reverse pickup or share return shipping details.

Refund Mode:
- Refund will be initiated to the original payment method within 7 working days after we receive and inspect the returned product.
- Exchange will be initiated as per product availability.

Non-Returnable Items:
- Used or washed items.
- Customized or discounted products.